Terms of Service for Information Tracer

Last updated: March 16, 2024

Introduction

Welcome to Information Tracer! Our software provides social media intelligence by collecting data from Twitter, Facebook, Instagram, Reddit, and YouTube, and delivers rich visualizations to help you understand social media trends and insights.

By accessing or using Information Tracer, you agree to be bound by these Terms of Service (ToS). If you do not agree to any part of these terms, you must not use our software.

Use License

Grant of License: Information Tracer grants you a limited, non-exclusive, non-transferable, revocable license to use the software, subject to the terms of this ToS.

Subscription Tiers and Access to Features

Information Tracer offers several subscription tiers to cater to diverse user needs: Free, Basic, Plus, and Pro. Each tier provides a specific set of features, designed to enhance your experience and capabilities within our platform:

Free Trial: Users who are pre-approved to register can access Information Tracer for free for a limited period of time. Users can preview a few data samples, and can access basic visualization features of the dashboard.

Basic Tier: Subscribers can perform a limited number of searches per day and access basic AI analysis engine for overall sentiment analysis and event detection, along with a dashboard for data visualization and analysis.

Plus Tier: This tier allows more daily searches, access to an advanced AI analysis with additional insights like geo-location and account type inference, and a fully-featured dashboard with data export options.

Pro Tier: Offering the highest number of daily searches, this tier provides access to an elevated number of posts per search, the highest level of priority in technical support, and all other available features.

Access to these features is contingent upon maintaining an active subscription. The specifics of each tier, such as the number of allowed searches or the extent of available features, may be adjusted over time. Subscribers will have access to features corresponding to their subscription level, ensuring flexibility and scalability to meet changing needs. Users can check the latest subscription details after they log in.

Prohibited Uses

This section outlines specific activities and uses of Information Tracer that are expressly prohibited. By agreeing to our Terms of Service, you commit not to engage in the following actions:

  • Resale and Redistribution Prohibited: You may not resell, lease, rent, sublicense, or otherwise distribute the software or any data/intelligence generated by the software for commercial purposes. Exception: Publication of academic papers, journalistic articles, and other forms of educational or informational content that utilize data or intelligence from Information Tracer is permitted, provided that such publications clearly attribute Information Tracer as the source of the data or intelligence.
  • Illegal and Harmful Use: You are prohibited from using the software for any unlawful purposes, or in any manner that could damage, disable, overburden, or impair the software or interfere with any other party's use and enjoyment of the software. You must not use the software to harm others or the software's operational functionality.
  • No Unauthorized Access: Attempting to gain unauthorized access to the software’s systems, networks, user accounts, or data is strictly forbidden. This includes probing, scanning, or testing the vulnerability of the system or network or breaching any security or authentication measures.
  • Integrity of the Software: You agree not to reverse-engineer, decompile, disassemble, or otherwise attempt to discover or derive the source code of the software. Modifying, adapting, translating, or creating derivative works based on the software is also prohibited unless expressly allowed under the terms of a specific license provided by Information Tracer.
  • Intellectual Property Compliance: Removing, obfuscating, or altering any copyright, trademark, patent, or other proprietary or legal notices contained in or provided through the software is against our policy. Respect for intellectual property rights is paramount.

Violation of these prohibitions may result in immediate termination of your access to Information Tracer, legal action, and/or civil liability. We reserve the right to investigate suspected violations of these Prohibited Uses and may involve, and cooperate with, law enforcement authorities in prosecuting users who have participated in such violations.

Fair Usage Policy

To ensure equitable access to Information Tracer for all our users, especially under conditions of heavy load, we implement a Fair Usage Policy. This policy allows us to maintain service quality and availability for everyone. The following terms apply:

  • Query Limitations: We may limit the number of queries you can perform in a given time frame to prevent system overload and ensure fair access for all users.
  • Data Collection Limits: There may be limitations on the number of data points we can collect for individual users to manage system load and performance.
  • Prioritization: In times of high demand, Information Tracer reserves the right to prioritize access or resources based on subscription type, usage patterns, and system requirements to ensure stability for all users.

Users exceeding fair usage limits may experience temporary restrictions or throttling of service access. We strive to communicate any such limitations transparently and provide guidance on how to manage usage within acceptable limits.

Please understand that these policies are in place to ensure the integrity, security, and availability of Information Tracer for all users. Violation of these policies may result in temporary or permanent restrictions on your use of the software.

Intellectual Property Rights

All rights, title, and interest in and to the software, including all associated intellectual property rights, are owned by Information Tracer or its licensors. Your use of the software does not grant you any ownership rights to the software or its content.

Privacy Policy

Information Tracer is committed to protecting the privacy and security of your personal data. We collect, use, and disclose personal data in accordance with our Privacy Policy, which is available at .

Limitation of Liability

Information Tracer shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from your use of the software or any unauthorized access to or use of our servers and/or any personal information stored therein.

Termination

We may terminate or suspend your access to the software immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these ToS.

Changes to Terms

Information Tracer reserves the right, at our sole discretion, to modify or replace these ToS at any time. By continuing to access or use our software after any revisions become effective, you agree to be bound by the revised terms.

Governing Law

These ToS shall be governed by and construed in accordance with the laws of Delaware, USA, without regard to its conflict of law provisions.

Contact

If you have questions or comments, please contact us at zhouhan@safelink.network