Frequently Asked Questions

Q: What is Information Tracer?

A: Information Tracer is a social listening tool that allows you to track keyword(s) on multiple platforms, identify top narratives, key opinion leaders, nuanced sentiments, and suspicious accounts acting as part of a coordinated campaign.

Q: What can I do with Information Tracer?

Information Tracer has been deployed to detect fake news, misinformation campaigns, coordinated manipulation on social media, spam, bot account, and other inauthentic behaviors. Some of our recent projects:

Information Tracer can also be used for general social listening, topic monitoring, and event tracking. For exmaple, Information Tracer powers the Mexico 2024 Election Dashboard that we built in collaboration with Tecnológico de Monterrey.

You can find more about our work here.

Q: Who are your users?

A: Anyone who has wants to understand what is shared on social media, and who is sharing it.

Our users range from journalists to human rights activists to security analysts. We work with global organizations, local newsrooms, and private companies.

Q: What can I search on Information Tracer?

A: Anything that is text-based. Keyword, URL, hashtag, or a combination of those. Image/video-based search will come out later.

Q: What platforms do Information Tracer cover?

A: We currently cover X(Twitter), YouTube, Facebook, Instagram, and Reddit. We plan to add more platforms in the future.

Q: Can I search in any language for any time period?

A: Yes.

Q: What capabilities does Information Tracer have?

A: Information Tracer provides intelligence to answer the following questions:

  • How does a narrative spread on social media? How many impressions does it receive on each platform?
  • Who are the key opinion leaders? Who first posted this narrative, and when does the narrative break out?
  • Are there coordinated actors amplifying this narrative? If so, who are they? How do they operate?
  • What are people's sentiments regarding this narrative on each social media platform?
  • Where do those user come from (geo-location)? What types of users are they (account type)?

Q: I want to try Information Tracer. What should I do?

A: Please email to have your email whitelisted. Once your email is whitelisted, you can subscribe a plan to unlock features instantly.

Depending on the use case, we might offer a short trial period with limited feature access.

Q: How much do you charge?

A: Please visit our Pricing page. If you need to develop customized solution, email us and we will help you out!