Frequently Asked Questions


Q: What is Information Tracer?

A: Information Tracer is a social listening tool that allows you to track keyword(s) on multiple platforms, identify top narratives, key opinion leaders, nuanced sentiments, and suspicious accounts acting as part of a coordinated campaign.

Q: What can I do with Information Tracer?

Information Tracer can also be used for general social listening, topic monitoring, and event tracking. The software has been deployed to detect fake news, misinformation campaigns, coordinated manipulation on social media, spam, bot account, and other inauthentic behaviors. Some of our recent projects:

You can find more about our work here.

Q: Who are your users?

A: Anyone who has wants to understand what is shared on social media, and who is sharing it.

Our users range from journalists to researchers to security analysts. We work with organizations, local newsrooms, and private companies.

Q: What can I search on Information Tracer?

A: There are three types of search on Information Tracer (1) Keyword search, which includes and text, URL, hashtag, or a combination of those. (2) Account history search, which collects posts from public account. (3) Comment search, which collects comments/replies of any public post.

Q: What platforms do Information Tracer cover?

A: We currently cover X(Twitter), YouTube, Facebook, Instagram, Reddit, Bluesky, Threads, and Weibo. We plan to add more platforms in the future.

Q: Where do you get the data?

A: Our system retrieves data from the platform in real time. The data source is therefore the information returned by the platform at the exact moment you perform a search.

Because the platform’s data is dynamic and continuously updated, search results may change over time. As a result, identical searches performed at different times may produce different results. We do not store, modify, or guarantee the completeness, accuracy, or consistency of the data beyond what is provided by the platform at the time of retrieval.

Users should be aware that real-time data is subject to fluctuations, updates, and availability determined by the source platform.

Q: Do you use AI models?

A: Yes. Our system uses AI models to assist with tasks such as text summarization, topic discovery, and sentiment analysis.

Q: How do you ensure AI-generated result is accurate?

While these models are designed to identify patterns and generate insights based on available data, their outputs are probabilistic in nature. As a result, AI-generated content may occasionally be incomplete, inaccurate, or misleading, including the possibility of producing information that does not fully reflect the underlying source data (“hallucinations”).

We do not guarantee the absolute accuracy of AI-generated results. The quality and reliability of outputs are directly tied to the capabilities and limitations of the underlying AI models, as well as the quality of the input data. Users should treat AI-generated insights as informational rather than definitive conclusions.

Q: Can I search in any language for any time period?

A: Yes.

Q: What capabilities does Information Tracer have?

A: Information Tracer provides intelligence to answer the following questions:

  • How does a narrative spread on social media? How many impressions does it receive on each platform?
  • Who are the key opinion leaders? Who first posted this narrative, and when does the narrative break out?
  • Are there coordinated actors amplifying this narrative? If so, who are they? How do they operate?
  • What are people's sentiments regarding this narrative on each social media platform?
  • Where do those user come from (geo-location)? What types of users are they (account type)?

Q: I want to try Information Tracer. What should I do?

A: Please email info@safelink.network to have request a trail. For individual users, you can subscribe a monthly plan to unlock features instantly. For enterprise customers, please contact us directly.